A few weeks ago, we introduced a WhatsApp service to the customers of Fitsco. When proposing the new service, with it being the first of its kind in the threaded inserts world and one of the first of its kind in the huge universe of engineering and manufacturing, it was initially met with a few questions.
Isn’t WhatsApp a messaging service best placed for group chats and chats between families?
WhatsApp can be used by any device on the planet, providing the phone has the app and has mobile signal or Wi-Fi. Messages, photos and files can be sent from any location within seconds.
Who will look after the phone?
Any one of our team can look after the phone and it can be transferred between department and staff member, whether it be for the purposes of marketing, sales, production, administration or accounts.
How does WhatsApp benefit the company?
There are over 1.5 billion users of WhatsApp on the planet. This is a huge amount of people who can connect with the company and send their enquiries, problems and requirements regarding their threaded inserts, compression limiters and speaker spikes.
How does WhatsApp benefit the customer?
Manufacturing and engineering of threaded inserts, compression limiters and speaker spikes can be a very complex and precise operation, with a lot of attention to detail required. The customer is now able to send us a WhatsApp message and their problems can be resolved simply and effectively within minutes and a few messages.
As you can see, WhatsApp is highly beneficial to the Fitsco business and is another branch connecting Fitsco to its customers, providing the customers with an easy and safe way of problem-solving regarding their threaded inserts, compression limiters and speaker spikes.
The WhatsApp phone number for the business is +44 (0) 7506 994434 and you can view the alternative ways to contact us here.
Blog by Dan - 3rd October 2019